Frequently Asked Question
Refund Policy, Billing, and Payment Management
Last Updated 3 months ago
This article outlines how refunds, taxes, and payment methods are handled, along with your responsibilities for managing subscriptions.
Refund Policy (14-Day Moneyback)
- A moneyback guarantee is available within 14 days of purchase for both monthly and yearly plans.
- No reason is required to request a refund within this 14-day period.
- Refund requests are not accepted after 14 days from the purchase date.
Tax & Payment Processing
Payments are processed through Paddle and Stripe.
- Paddle automatically applies taxes based on your geographic location.
- Paddle acts as the Merchant of Record (MoR), meaning tax calculation and compliance are handled entirely by them.
- As a result, tax amounts cannot be modified or controlled manually.
Payment Method Management
- You can change your payment method at any time through your billing settings.
- Updates take effect for future billing cycles.
Subscription Cancellation
- If you no longer wish to continue your subscription, you must cancel it from your end.
- Cancellation prevents future billing but does not retroactively issue refunds beyond the 14-day window.
Key Takeaways
- 14-day moneyback guarantee applies to all plans
- No justification required for refunds within the 14-day window
- Refunds are not processed after 14 days
- Taxes are automatically applied by Paddle and cannot be altered
- Payment methods can be updated anytime
- Users must cancel subscriptions themselves to stop future charges
This policy ensures transparent billing, standardized tax handling, and user-controlled subscription management.